Friday, July 30th, 2010
Support Request Form
Do you require technical assistance?
If so, fill out the form below and click submit. Your assigned account technician will contact you momentarily.
Tech Support Availability
Business Hours Service
Business Hours Service 8:30am-6:00pm EST, Monday-Friday
On-site or remote service requests during normal business hours may be directed to Dresner Group for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30am to 6:00pm EST Monday through Friday, excluding major holidays.
Non Business Hours Service Non Business Hours Service 6:00pm-8:30am EST, Monday-Friday
On-site and remote service requests during non business hours should be directed to your account manager for immediate scheduling. Non business hours service is in effect from 6:00pm to 8:30am EST Monday through Friday.
* Non business hours service requests may be subject to a surcharge as specified in your DG service agreement.
Weekends Weekends 6:00pm-8:30am EST, Friday-Monday
On-site and remote service requests during weekend hours should be directed to your account manager for immediate scheduling. Weekend service is in effect from 6:00pm to 8:30am EST Friday through Monday.
* Weekend service requests may be subject to a surcharge as specified in your DG service agreement.
Holidays Holidays
On-site and remote service requests during major holidays must be pre-scheduled with your account manager.
* Holiday service requests may be subject to a surcharge as specified in your DG service agreement.
On-site or remote service requests during normal business hours may be directed to Dresner Group for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30am to 6:00pm EST Monday through Friday, excluding major holidays.
Non Business Hours Service Non Business Hours Service 6:00pm-8:30am EST, Monday-Friday
On-site and remote service requests during non business hours should be directed to your account manager for immediate scheduling. Non business hours service is in effect from 6:00pm to 8:30am EST Monday through Friday.
* Non business hours service requests may be subject to a surcharge as specified in your DG service agreement.
Weekends Weekends 6:00pm-8:30am EST, Friday-Monday
On-site and remote service requests during weekend hours should be directed to your account manager for immediate scheduling. Weekend service is in effect from 6:00pm to 8:30am EST Friday through Monday.
* Weekend service requests may be subject to a surcharge as specified in your DG service agreement.
Holidays Holidays
On-site and remote service requests during major holidays must be pre-scheduled with your account manager.
* Holiday service requests may be subject to a surcharge as specified in your DG service agreement.
Dresner Group, LLC9250 Bendix Road, Suite 520 Columbia, MD 21045
Phone: 410.531.6727 Fax: 410.531.2784
© Copyright 2009 Dresner Group, LLC. All rights reserved.
Proud members of: Howard County Technology Council, West Anne Arundel County Chamber of Commerce