Support Request Form

Do you require technical assistance?
If so, fill out the form below and click submit. Your assigned account technician will contact you momentarily.

Required fields are in bold

Contact Information
Company Name
First Name
Last Name
Phone Number
Email

Request Information
Message

Tech Support Availability
Business Hours Service Business Hours Service 8:30am-6:00pm EST, Monday-Friday

On-site or remote service requests during normal business hours may be directed to Dresner Group for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30am to 6:00pm EST Monday through Friday, excluding major holidays.

Non Business Hours Service Non Business Hours Service 6:00pm-8:30am EST, Monday-Friday

On-site and remote service requests during non business hours should be directed to your account manager for immediate scheduling. Non business hours service is in effect from 6:00pm to 8:30am EST Monday through Friday.

* Non business hours service requests may be subject to a surcharge as specified in your DG service agreement.

Weekends Weekends 6:00pm-8:30am EST, Friday-Monday

On-site and remote service requests during weekend hours should be directed to your account manager for immediate scheduling. Weekend service is in effect from 6:00pm to 8:30am EST Friday through Monday.

* Weekend service requests may be subject to a surcharge as specified in your DG service agreement.

Holidays Holidays

On-site and remote service requests during major holidays must be pre-scheduled with your account manager.

* Holiday service requests may be subject to a surcharge as specified in your DG service agreement.

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