410.531.6727
Dresner Group, LLC offers the following technical support options to its clients:
Regular Service Regular on-site or remote service requests during normal business hours may be directed to Dresner Group, LLC for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30AM to 6:00PM EST Monday through Friday excluding major holidays.
Emergency Service If you are a current client and you have an active support agreement, you may request an emergency support call (guaranteed less than 4-hour on-site) response for network service affecting emergencies.
After Hours Service After-hours on-site service is generally available at no additional charge for pre-scheduled support visits. After-hours service is in effect from 6:00PM to 8:30AM EST Monday through Friday, all day Saturday, Sunday and during major holidays.
* Unscheduled after-hour support requests, including emergency service requests may be subject to a surcharge as specified in your DG service agreement.
Regular Service Regular on-site or remote service requests during normal business hours may be directed to Dresner Group, LLC for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30AM to 6:00PM EST Monday through Friday excluding major holidays.
Emergency Service If you are a current client and you have an active support agreement, you may request an emergency support call (guaranteed less than 4-hour on-site) response for network service affecting emergencies.
After Hours Service After-hours on-site service is generally available at no additional charge for pre-scheduled support visits. After-hours service is in effect from 6:00PM to 8:30AM EST Monday through Friday, all day Saturday, Sunday and during major holidays.
* Unscheduled after-hour support requests, including emergency service requests may be subject to a surcharge as specified in your DG service agreement.
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Dresner Group, LLC9250 Bendix Road, Suite 520 Columbia, MD 21045
Phone: 410.531.6727 Fax: 410.531.2784
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Proud members of: West Anne Arundel County Chamber of Commerce