Thursday, February 23rd, 2012
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Tech Support Availability
Business Hours Service
Business Hours Service 8:30am-6:00pm EST, Monday-Friday
On-site or remote service requests during normal business hours may be directed to Dresner Group for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30am to 6:00pm EST Monday through Friday, excluding major holidays.
Non Business Hours Service Non Business Hours Service 6:00pm-8:30am EST, Monday-Friday
On-site and remote service requests during non business hours should be directed to your account manager for immediate scheduling. Non business hours service is in effect from 6:00pm to 8:30am EST Monday through Friday.
* Non business hours service requests may be subject to a surcharge as specified in your DG service agreement.
Weekends Weekends 6:00pm-8:30am EST, Friday-Monday
On-site and remote service requests during weekend hours should be directed to your account manager for immediate scheduling. Weekend service is in effect from 6:00pm to 8:30am EST Friday through Monday.
* Weekend service requests may be subject to a surcharge as specified in your DG service agreement.
Holidays Holidays
On-site and remote service requests during major holidays must be pre-scheduled with your account manager.
* Holiday service requests may be subject to a surcharge as specified in your DG service agreement.
On-site or remote service requests during normal business hours may be directed to Dresner Group for immediate scheduling with a Help Desk engineer. Regular service hours are in effect from 8:30am to 6:00pm EST Monday through Friday, excluding major holidays.
Non Business Hours Service Non Business Hours Service 6:00pm-8:30am EST, Monday-Friday
On-site and remote service requests during non business hours should be directed to your account manager for immediate scheduling. Non business hours service is in effect from 6:00pm to 8:30am EST Monday through Friday.
* Non business hours service requests may be subject to a surcharge as specified in your DG service agreement.
Weekends Weekends 6:00pm-8:30am EST, Friday-Monday
On-site and remote service requests during weekend hours should be directed to your account manager for immediate scheduling. Weekend service is in effect from 6:00pm to 8:30am EST Friday through Monday.
* Weekend service requests may be subject to a surcharge as specified in your DG service agreement.
Holidays Holidays
On-site and remote service requests during major holidays must be pre-scheduled with your account manager.
* Holiday service requests may be subject to a surcharge as specified in your DG service agreement.
Dresner Group, LLC5950 Symphony Woods Road Suite 302 Columbia, MD 21044
Phone: 410.531.6727 Fax: 410.531.2784
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Proud members of: Associated Builders & Contractors, Howard County Technology Council, West Anne Arundel County Chamber of Commerce